None of our finished products or raw materials are tested on animals.

For orders over £36, we recommend that you purchase optional postal insurance - details upon request as we cannot take responsibility for loss or damage.

Overseas buyers are responsible for any customs charges etc that may be incurred.

Items cannot be classed as ‘missing’ until 15 days have elapsed as per Royal Mail Policy. No replacement or refund will be made before an official claim has been lodged with Royal Mail etc.

PLEASE BE AWARE THAT LOTS OF ITEMS ARE HAND MADE TO ORDER!

Orders are sent within 10 working days.

We aim to dispatch on the next working day (public holidays, strike etc exempt).

Order are sent to the address provided with your payment unless otherwise requested.

We can only accept returns if the item is faulty at time of purchase - hand made to order items, cosmetics, essential oils & aromatherapy items etc and jewellery are included in this policy for hygiene reasons. Please check your order thoroughly on receipt.

Damages, faults and short falls must be reported immediately or a maximum of 7 days of receipt (14 days for overseas buyers). After this time we will not consider exchange or replacement etc.

Photographic evidence will be required for any damaged items.

It is essential you contact us before returning any item and you must include your name, date of purchase and reason for return in any correspondence. Only the cost of the original item will be refunded or exchanged.

This does not affect your statutory rights. Replacement will be send second class.